Herts Dental | Statement of Purpose

Statement of purpose

Statement of Purpose | Herts Dental

For Registration with the Care Quality Commission

Aims and Objectives

This dental practice consists of dedicated and professional employees. We strive to be acknowledged by our patients, suppliers and regulators as a leader in our sector. This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed client expectations.

Our Aims

We aim to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes. We aim to make care and treatment as comfortable and convenient as possible. In addition we aim:

To understand and exceed the expectations of our clients
To both motivate and invest in our team and acknowledge their value
To invest in our learning, equipment and technology for the better of our patients.

Our Objectives

The objectives of Herts Dental are to deliver a service of high standard in line with professional standards:

To be accountable for individual and team performance
To support each other in achieving patient expectations
To maintain the highest professional and ethical standards
To rapidly respond to the needs of our team and our patients
To encourage innovation, ambition, enterprise and continuous improvement
To ensure staff are trained and competent through investment and personal development

This is achieved by offering patients a personal service, integrating the highest quality products with the latest proven techniques and protocols. Patients are treated with honesty and integrity, in complete confidence and the utmost discretion, in comfortable surroundings, at a reasonable cost.

Services Provided

The regulated activities provided include:

Treatment of disease, disorder or injury
Surgical procedures
Diagnostic and screening procedures

This practice offers dental services to all its patients which consist of:

Preventive advice and treatment
Routine and restorative dental care
Root canal treatment
Dental hygiene
Surgical treatment
Crown and bridgework
Implants
Invisalign
Sedation Dentistry

Name, Address and Contact Details of the Service Provider/Registered Manager Service provider/Registered Manager

Staff within the Practice

Dr R Dedi | Principal Dentist & Practice Owner
Miss L El Ghandour | Dental Hygiene Therapist
Miss H Waheed | Reception/Trainee Dental Nurse
Mrs S Baskaran | Trainee Dental Nurse

Facilities within the Premises

Herts Dental is well located on a busy main road; two minutes’ walk from Watford Junction Station
Our reception area provides a comfortable waiting space
We have a purpose-built decontamination facility to assure Best Practice standards of infection control
We employ digital imaging for instant radiography at the lowest dosage

Opening Hours

Monday – Friday 10am-6pm
Saturdays: by appointment only
Closed for lunch 1 – 2pm

Making an appointment

All patients are seen on an appointment basis.

Cancellation Policy

At least 24 hours’ notice is required of a cancellation otherwise a charge will be made, which will be based on the circumstances of the patient and at the practice’s discretion.

Smoking Policy

In order to provide a safe and smoke free environment for staff and patients, the establishment is a no smoking area.

Methods of Payment/Credit

All major credit/debit cards are accepted. No American Express. Digital receipt will be issued by email.

Mobile Phones

Patients are requested not to use mobile phones within the building.

Car Parking

There are parking facilities near the practice, the main one being Watford Junction Station’s main car park.

Client Centred Care

We care about providing the right treatment for patient/clients. For this reason, treatment and procedures are only carried out after fully discussing the risks and benefits with the patient and providing treatment options.

Consultations

All consultations are carried out in person with patients/clients, by qualified personnel in the privacy of the consultation/treatment room. Records of all consultation and treatments are kept in patients’ notes. At the initial consultation, a medical history will be taken and an outline of the problem the patient presents with. They will be given information on any planned procedure and all alternatives will be discussed, and consent obtained prior to commencement.

Patient Records

The details of patients/clients are taken at the initial consultation which also form part of the patient/client records.

Information provided to the Patients

This practice ensures that information provided to patients/clients and prospective patients and their families/carers is accurate and that any claims made in respect of services are justified. Up-to-date information can be found on our website www.hertsdental.co.uk

Treatment of Children

We do not provide treatment for children. However, we are happy to see patients over the age of 12, once their adult teeth have erupted.

Consent

We will discuss the treatment information and finances before you commence treatment, so that you can make an informed decision. We welcome questions in relation to your treatment/finances.

Consent to treatment must always be given freely and voluntarily by a patient capable to do so. For those patients over 16 who do not have the capacity to make decisions about their care, we would abide by Mental Capacity Act 2008.

Patient satisfaction

We encourage our patients to let their family and friends know about our service and we highly appreciate any positive reviews to be left on our Google Business page. Please visit www.hertsdental.co.uk/feedback

Privacy and Dignity of Patients

The privacy and dignity of patients are always respected. The practice follows the General Data Protection Regulations to meet patient confidentiality. All information and records are kept safe and confidential (full details of our privacy policy is available). There are facilities for patients to have private conversations with the clinical and reception staff.

Checklist for Consultation

We will explain the procedure to the patient and give them an opportunity to ask questions. We will explain what we are doing at each stage of the procedure. If

Complaints Procedure

Our practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements. Patients are asked that in the event of any complaint, to speak directly or write to our nominated complaints lead- Dr R Dedi.

A copy of the complaints process is held on our website www.hertsdental.co.uk/patient-satisfaction

Complaining on behalf of someone else

The rules of medical confidentiality will be adhered to if the complaint is received on behalf of someone else. An email confirmation/note signed by the person concerned will be required, unless they are incapable (e.g. because of illness) of providing this to allow the complaint to be investigated. If the complaint is not resolved to the patient’s satisfaction, the patient will be advised to write to:

Dental Complaints Service 37 Wimpole Street, London, W1G 8DQ Email: info@dentalcomplaints.org.uk Website: https://dcs.gdc-uk.org/ Phone: 020 8253 0800 (Mon – Fri, 9am – 5pm)

Care Quality Commission

Healthcare Team, City gate, Gallow gate, Newcastle-upon-Tyne, NE1 4PA Email: info@cqc.org.uk Website: www.cqc.org.uk

Help us to get it right

We constantly try to improve the service we offer, so we will encourage patients to let us know when we have done something well or if there are any suggestions as to how we can do things better.